POSITION: Program Manager

Job Description

Position Title:  Program Manager (06/17)

Classification: Exempt, Full-Time

Reports to:       Program Director

Organizational Summary

Founded in 1987, Mentors, Inc. increases the graduation rates and success of students enrolled in Washington, D.C,’s tradition and charter high schools by matching them with caring adult volunteers who promote their academic, career, and personal development. Our goal is to ensure that every student graduates from high school with a concrete plan for life after high school that will result in a fulfilling career and personal growth.  By linking our city’s professionals with young people, we are changing lives and building a constituency for youth in our nation’s capital.  Mentors, Inc. has five staff, and serves approximately 100 students a year.

Position Summary

The key responsibilities of this position are 1) to recruit and intake students and provide ongoing relationship support to up to 50 protégé-mentor pairs; 2) to research, plan, and implement monthly program and enrichment activities focused on college, career, academic, and student personal development; and 3) to serve as a liaison to schools and community groups in the D.C. area to advance the program.   The primary responsibility of this position is to ensure that potential students are recruited, enrolled, matched and supported.  The program manager acts as a relationship consultant and case manager, and executes a high degree of judgment when employing best practices to manage protégé-mentor pairs.  This position will spend much of his/her time communicating with and keeping data on pairs; planning enrichment activities; and being in the community meeting with staff at community-based organizations and local schools to identify youth for program recruitment.    

Positions Responsibilities


  • Recruit high school aged youth (8-11) to participate in mentoring program
  • Proactively identify, schedule, and conduct student recruitment presentations
  • Research and secure recruitment opportunities in the community
  • Arrange recruitment events in congregations, community based organizations, schools, businesses and faith-based organizations
  • Identify and build partnerships with high schools (and some middle schools) to help recruit qualified students for the program


  • Conduct interviews with potential youth participants
  • Conduct individual or group orientations for potential protégés and their families
  • Lead student training for new matches and ongoing development
  • Lead match parties with mentors, protégés and family members
  • Conduct match meetings in a timely and efficient manner
  • Interview potential mentors when necessary


  • Ensure required documentation of all student files is accurate and complete (application, interview and attendance at orientation) in the electronic database and paper files.
  • Ensure accurate, complete and updated recordkeeping for match support, interactions, and activities in mentoring database
  • Prepare weekly written reports of program activities and other reports as requested
  • Support grant reporting and database management as required


  • Provide on-going support and monitoring through monthly phone calls, in-person meetings, and review of monthly match reports submitted by pairs
  • Foster positive relationship building and clarify match expectations for pairs
  • Provide crisis outreach direction and contact numbers to families in need of intervention
  • Contribute to volunteer retention by providing quality, customer service oriented match support to volunteers, parents and children
  • Schedule home visits when needed, traveling to local communities and neighborhoods
  • Meet with supervisor regularly to track match wellbeing, and brainstorm solutions/strategies for struggling matches
  • Participate in planning and leading enrichment activities for mentor and protégé pairs 
  • Provide periodic news, information, college and career deadline, and ticket alerts to mentoring pairs through e-news and social media blasts



  • Youth Oriented/Interpersonal: Ability to relate to middle/ high school students and experience with at-risk youth; build appropriate rapport; build constructive and effective relationships with youth and their families; uses diplomacy and tact; capable of diffusing difficult situations comfortably
  • Case Management Skills: Organizes schedule for maximum efficiency; ability to use intuition, education, and life experience to create appropriate matches; ability to be tenacious in contacting matches and advancing relationships and match progress
  • Database Management:  Able to enter data on a regular basis to ensure the accuracy of recordkeeping and case management, and understand/use database reports to direct work flow and plan match interventions when necessary
  • Interviewing/ Support Skills: Ability to effectively conduct child & parent interviews efficiently and thoroughly; ability to recognize potential risk management issues and explore them during support calls and evaluation meetings; demonstrate strong written skills in transferring interviews to narrative formats; demonstrate good judgment in the match closure decision making process; demonstrate sound judgment when intervening with troubled matches; consistently, meticulously, thoroughly and succinctly document match support contacts
  • Public Speaking: Comfortable speaking to large or small diverse groups; comfortable speaking to groups that are high energy; able to “market” the benefits of mentoring to community members
  • Assessment: Able to make appropriate assessments based off of interactions and interview in order to judge “fit” to the Mentors, Inc program
  • Multi-Tasking: Ability to successfully execute/administer and orchestrate multiple tasks and activities with high quality for internal colleagues and external customers
  • Results/Outcome Oriented: Motivated by results; expected to meet and exceed goals, sets clear objectives and measures; monitors process and progress
  • Volunteer Management:  Ability to work with volunteers in an urban environment
  • Team Contributor: Ability to work positively with a diverse staff, maximize team impact on goals, and demonstrate enthusiasm for team success
  • Leadership: Proactive in problem solving, solution finding, idea creating, and program development; mature and dependable, positive and collaborative team member; strong partnership builder; to advance the mission and current programs of the organization.

Minimum Qualifications:

  • Minimum of Bachelor degree in social science, education/youth development or related field
  • At least three years of full time youth-related work experience, preferably with urban teens
  • At least two years of case management experience
  • Must own car (mileage and gas can be expensed)
  • Able to work flexible hours to meet volunteer/teen needs- which requires frequent evening hours, and some weekends
  • Significant supervisory experience preferred

To Apply:  Use the online form ONLY to send cover letter and resume for this position, to https://ctk.apricot.info/6.5.1/auth/autologin/org_id/2771/hash/bd46d52a6dd0d079ca82bd38661ca065e5904cc7 

Read more about Mentors, Inc. at www.mentorsinc.org.  Mentors, Inc. is an equal opportunity employer.