POSITION: Program Director
Category: Exempt, Full-Time
Reports To: Executive Director
About Mentors, Inc.: Mentors, Inc was founded in 1987 to provide high school students in the District’s public high schools with adult mentors able to contribute to their personal, academic and career development. Our mission is to increase the graduation rates of students enrolled in DC’s public and charter high schools by matching them with caring adult volunteers who will support their development and prepare them for postsecondary success. Our goal is to ensure that each student graduates from high school with a concrete plan for life after high school that will result in a fulfilling career and personal growth. By linking our city’s professionals with young people, we are changing lives. Since 1987, we have provided mentors for more than 4,000 D.C. youth. Mentors, Inc. serves 50-100 students annually, with three full time staff, contractual positions, and college interns.
Position Summary: The program director is responsible for managing day-to-day activities associated with the mentoring program, including supervising staff and seasonal interns, and achieving goals for recruitment, matching, pairs served, program quality, data management, reporting, evaluation, and building and leveraging relationships to advance the mission. The director is responsible for program partnerships for volunteers/mentors, volunteer intake and training, and managing a caseload of up to 50 mentor-student pairs. The director must be extremely customer-service oriented, sales/outreach focused, adept at problem-solving and program development, comfortable working both independently and collaboratively in a fast-paced environment, and able to juggle multiple responsibilities. The director must have supervision, case-management, and database record keeping experience, and be able to build external relationships for the advancement of Mentors, Inc.’s mission.
Primary Duties and Responsibilities:
General Program Management
- Day-to-Day Operations – Supervise and monitor the entire volunteer mentor program including recruitment, intake, training, matching, case management, program enrichment events, and graduation celebration. Review and ensure the quality of all program materials, processes, and operations to achieve monthly and annual goals.
- Supervision— Supervise one to three program staff and summer interns to maximize performance for achieving qualitative and quantitative monthly and annual goals, and quality expectations.
- Program Design and Development— Be up-to-date on research and industry best practices and apply to each part of the program. Develop and implement annual plans to grow the program and improve operations, quality, and number of youth reached. Document policies and procedures.
- Training and Development— Design, deliver, and oversee training on Mentors, Inc. mentoring program, case management, parent-student orientation, mentor training, recruitment presentations, and other areas. Standardize expectations and quality.
- Evaluation – Work with team members to uncover and assess program challenges and improvement needs, and determine efficient and effective solutions on an ongoing basis. Conduct a full outcomes-based evaluation annually in planning for the next fiscal year. Attend recruitment presentations periodically, and interviews and private sessions occasionally, to assess personal performance of team members, quality of delivery, process, relationship building, and other factors that affect achievement of monthly and annual goals.
- External Relationships — Build relationships with schools, mentoring and youth organizations, service provider, resource referrals, funders, and other organizations that are related to the work of Mentors, Inc. Keep track of and leverage these relationships to achieve annual and long-term goals. Be knowledgeable about the D.C. environment enough to identify formal and informal partnerships and recruitment opportunities. Maintain a positive working relationship with externals groups to extend the good name and support of Mentors, Inc.
- Legal Compliance – Ensure that the organization complies with legal and industry guidelines and expectations for human and youth services delivery. Compliance should include and is not limited to child safety and data confidentiality.
- Finance and Budgeting— Develop an annual budget based on written program plans, including recommendations for fund development. Review check requests and all program expenditures and approve or disapprove based on the annual budget.
- Leadership – Take initiative to identify opportunities for significant program improvements and relationships that propel the organization toward its mission.
Mentor Recruitment, Intake, and Case Management
- Mentor Recruitment -- Serve as lead recruiter of mentors to achieve monthly and annual goals. Work with staff to identify leads, make calls and visits, deliver presentations to organizations, and keep track of annual recruiting efforts and results. Identify and outreach on an ongoing basis to local corporations, organizations, board, and individuals to recruit mentors and build organizational partnerships and supporters. Establish and meet monthly and annual goals for mentor recruitment to keep up with mentoring pair goals. Create and seize all opportunities to develop and maintain relationships with businesses, organizations, social groups, faith based organizations and media outlets to recruit volunteers and publicize Mentors, Inc. activities. Be able to “sell” the benefits and experience of mentoring to diverse audiences.
- Mentor Intake – Responsible for all mentor recruitment and intake. Collect and ensure accuracy of intake procedures for mentors (applications, criminal background checks, etc.). Work with program coordinator on matching process.
- Mentor Training — Schedule and conduct mentor training sessions at least twice monthly.
- Relationship/Case Support – Manage up to 50 mentor-student cases and provide ongoing support.
- Data Collection—Determine what data must be collected to assess progress, achievement of goals and mission, and success reporting. Collect data and assess progress on a weekly, monthly and annual basis. Evaluate, select, and design tools and technology to meet data collection and reporting needs. Maintain complete and accurate files for persons served and data collected.
- Reporting – Report weekly, monthly, annually, and for board meetings, on major milestones as determined by annual program plans using both data and narrative formats. Provide information necessary for grant proposals, reports, and other requests to demonstrate successes, challenges, change-scenarios, and stories that validate the need for our work and ongoing support. Manage overall general reporting for the organization.
- Communications – Lead the collection of stories, examples, and scenarios that illustrate the need for and success of our work. Follow the work of related organizations, researchers, and the mentoring industry to report on news and developments internally and for external/public publications such as Mentors, Inc. e-newsletters. Communicate regularly and strategically with program partners.
- Bachelor’s degree, preferably in youth development, education, public policy or a related field. Masters degree preferred.
- Three years of program management and development.
- Two years of supervisory experience.
Knowledge, Skills and Abilities:
- Familiarity with youth programming including at-risk issues.
- Experience managing programs and staff and achieving outcomes-based objectives.
- Experience recruiting and managing volunteers.
- Knowledge of the D.C. education, policy, and funding landscape.
- Strong communications skills including writing, editing, speaking, and influential presentation.
- Experience with report writing.
- Fluent with Internet/email communications, and Microsoft Office with advanced skills in MS Word, PowerPoint, and database recording and reporting for case management.
- High initiative and proactive leadership.
- A positive, encouraging, team-oriented, approach; real interest in seeing youth succeed.
- Motivated by results; can be counted on to meet and exceed goals.
- Able to maintain constructive, effective, and positive relationships.
- Willingness and ability to work limited weekend and evening hours as needed.
To Apply: Please submit cover letter and resume using our brief online form at https://ctk.apricot.info/auth/autologin/org_id/2771/hash/bd46d52a6dd0d079ca82bd38661ca065e5904cc7
Read more about Mentors, Inc. at www.mentorsinc.org. Mentors, Inc. is an equal opportunity employer. Salary $46,000. No phone calls please.